Cancellation policy

Applies to the specific reservation

Cancellation terms vary depending on the specific tourism offer and Partner.

The applicable cancellation terms will always be clearly displayed to the user before the reservation is finally confirmed.

Free cancellation period

Where free cancellation is available, the user may cancel the reservation without a cancellation fee until the deadline specified for the offer.

Free cancellation deadline: [X hours/days] before the service start time.

Cancellation after the free cancellation deadline

If the user cancels after the free cancellation deadline has expired, the cancellation fee specified for the individual offer will apply.

Cancellation fee: [X% / X BAM / no refund].

Late cancellation

If a specific offer provides a separate fee for late cancellation, the following rule applies:

[DEFINE RULE]

No-show

If the user does not appear at the service location at the reserved time and has not cancelled the reservation in accordance with the applicable cancellation terms, the reservation will be treated as a no-show.

No-show policy: [no refund / X% refund / other].

Changes of date or time

Where changes are permitted, the user may request a change to the reserved date or time in accordance with the specific offer terms and availability.

Date/time change policy: [DEFINE].

Changes are not guaranteed and are subject to availability.

Cancellation by the Partner

If the Partner is unable to provide the service at the reserved time, the user will be offered an appropriate solution depending on the circumstances and the terms of the specific offer.

This may include:

• changing the date;
• an alternative service;
• a full refund;
• a partial refund;
• another appropriate solution.

Weather and extraordinary circumstances

For activities dependent on weather or other external conditions, the Partner may cancel or reschedule the service where necessary for participant safety or where the service cannot reasonably be provided.

In such cases, the rule specified for the particular offer will apply.

Extraordinary circumstances policy: [DEFINE].

Refunds

Where the user is entitled to a refund under this policy, the refund will be made to the payment card originally used for the reservation, unless applicable law or payment-system requirements require otherwise.

The time required for the refunded amount to appear on the user’s account may depend on the user’s bank and the relevant card network.

Acceptance of cancellation terms

Before completing the reservation, the user will be informed of the cancellation terms applicable to the specific offer.

By confirming the reservation, the user confirms that they have read and accepted these cancellation terms.

Important: Where cancellation terms differ between offers, the terms displayed to the user at the time of the specific reservation shall apply.