Terms & conditions

General provisions

These Terms & Conditions govern the use of the Godi.ba online platform and the terms under which users purchase and reserve tourism products and services through the platform.

The platform is operated by:

VanillCore d.o.o.
Kromolj 31
71000 Sarajevo, Bosnia and Herzegovina
Company ID: 4202837180003
VAT ID: 202837180003
Phone: +387 61 544 588
Email: info@godi.ba
Website: godi.ba

By using Godi.ba, the user confirms that they have read and understood these Terms & Conditions.

Before completing a purchase, the user will be provided with the terms applicable to the specific reservation.

Definitions

For the purposes of these Terms:

Godi.ba means the online platform operated by VanillCore d.o.o.

VanillCore means VanillCore d.o.o., the operator and seller of tourism products and services through Godi.ba.

User means an individual using Godi.ba, including a person making a reservation or purchase.

Partner means a legal or natural person providing a specific tourism service through Godi.ba.

Offer means an individual tourism product or service published on Godi.ba.

Reservation means a user’s request to purchase a specific offer under the conditions displayed on the platform.

Service means the tourism product or service reserved by the user.

Nature of the Godi.ba service

Godi.ba is a digital platform through which VanillCore d.o.o. enables users to discover, select, reserve and purchase tourism products and services provided by partners.

VanillCore is the contractual party to the user in the purchase process conducted through Godi.ba, subject to the terms applicable to the specific offer.

The Partner is responsible for the actual provision of the specific tourism service in accordance with its description, date, capacity and other conditions published on Godi.ba.

Partners

Partners are responsible for the accuracy of information relating to their offers, including descriptions, availability, prices, capacity, location, duration and special conditions.

VanillCore seeks to work with reliable partners and verify information through its business procedures, but information may change due to the nature of tourism services.

Users should report inaccurate or incomplete information to Godi.ba at info@godi.ba.

Offers and information

Each offer on Godi.ba should contain information relevant to the user’s purchase decision.

Depending on the type of service, an offer may include:

• name and description;
• location;
• photographs;
• duration;
• price;
• available dates;
• participant limits;
• included and excluded services;
• special requirements;
• cancellation terms;
• other relevant information.

Photographs are illustrative unless otherwise stated.

Prices

Prices are displayed in BAM/KM unless otherwise stated for a specific offer.

Before confirming a purchase, the user will be shown the total price and applicable mandatory charges known at the time of purchase.

Optional additional services must be clearly presented before they are accepted.

Contract formation

By selecting an offer, entering the required information and confirming the purchase, the user submits a request to enter into a contract under the terms displayed on Godi.ba.

The contract is considered concluded when the reservation has been confirmed and a reservation confirmation has been sent to the user, subject to the terms displayed before purchase confirmation.

The reservation confirmation may be delivered electronically to the email address provided by the user.

The user is responsible for the accuracy of the information entered during the purchase process.

Payment

Payment is currently made exclusively by payment card through a secure payment gateway.

Transactions are processed through the Moore payment gateway, with Raiffeisen Bank d.d. Bosnia and Herzegovina acting as the acquiring bank.

Detailed payment, cancellation and refund rules are provided in the separate Payment, Cancellation and Refund Policy.

Reservation confirmation

Following successful payment, the user will receive a reservation confirmation.

The user should verify the information contained in the confirmation and report any errors without undue delay.

The user should retain the reservation confirmation and, where required, present it when using the service.

Cancellation and refunds

Each offer may have its own cancellation and refund terms.

These terms must be presented to the user before the reservation is confirmed.

Possible models include:

• free cancellation until a specified deadline;
• partial refund;
• cancellation fee;
• non-refundable reservation;
• no-show conditions;
• special date-change conditions.

Users are responsible for reviewing the terms of the specific offer before purchasing.

Detailed rules are provided in the Payment, Cancellation and Refund Policy.

Changes or cancellation by Godi.ba or a Partner

If a service cannot be provided on the reserved date, Godi.ba will, depending on the circumstances, offer the user an appropriate solution in accordance with the applicable offer terms and applicable law.

Possible solutions may include:

• changing the date;
• providing an alternative service;
• issuing a refund;
• another appropriate solution.

Where the inability to provide the service results from circumstances that VanillCore or the Partner could not reasonably control, the response will depend on the nature of the service and the agreed terms.

Responsibility for service provision

The Partner is responsible for providing the specific tourism service professionally and safely in accordance with its description and applicable law.

The Partner is specifically responsible for:

• lawful provision of the service;
• required licenses, permits and registrations;
• participant safety within the scope of the service;
• accuracy of service information;
• honoring the reserved date and capacity;
• conduct toward users during the service.

Godi.ba will, within its responsibilities and obligations, assist users in resolving reservation-related issues.

User responsibilities

Users are responsible for:

• the accuracy of information they provide;
• arriving on time at the service location;
• following Partner rules and instructions;
• following safety instructions;
• possessing required documents or permits where necessary;
• personal expenses not included in the offer price.

If a user is late or fails to appear for a reserved service, the consequences depend on the terms of the specific offer.

Special safety considerations

Certain activities may involve physical exertion, outdoor conditions, water activities, hiking, driving, use of equipment or other risks.

Such information should be stated in the description of the relevant offer where applicable.

Users must follow the Partner’s safety instructions.

Where an activity requires a particular level of physical ability, health condition, age limit or other qualification, users are responsible for confirming before booking that they meet the applicable requirements.

Minors

Minors may use certain services only where permitted by the terms of the specific offer and applicable law.

Where parental or guardian consent is required, the person making the reservation is responsible for obtaining such consent unless otherwise stated.

Complaints

Users may submit complaints concerning a purchase, reservation or provided service via:

info@godi.ba
+387 61 544 588

Complaints should include the reservation number and sufficient information to allow the case to be reviewed.

Godi.ba will review complaints and respond in accordance with applicable law and the nature of the request.

Unauthorized transactions

If a user notices an unauthorized card transaction, they should immediately contact their card-issuing bank and Godi.ba.

Godi.ba will, within its capabilities, review the relevant transaction and cooperate with payment-system participants in resolving the matter.

User accounts

Certain Godi.ba features may require registration.

Users are responsible for protecting their account credentials and activities performed through their account, except where unauthorized access occurred without the user’s fault.

Prohibited use

Users may not use Godi.ba for:

• unlawful activities;
• fraud or attempted fraud;
• unauthorized system access;
• distribution of malware;
• impersonation;
• misuse of another person’s data;
• disruption of platform operations;
• collecting other users’ information without an appropriate legal basis.

User-generated content

Where Godi.ba allows users to publish reviews, photographs or other content, users are responsible for the content they publish.

Users represent that publishing such content does not infringe third-party rights.

Godi.ba may remove content that is unlawful, abusive, misleading, irrelevant or otherwise contrary to these Terms.

Reviews

Users may submit reviews after using a service where this functionality is available.

Reviews must be truthful and based on actual experience.

Fake, manipulated, abusive or unlawful reviews are prohibited.

Godi.ba may moderate or remove reviews that violate these rules.

Intellectual property

The content of Godi.ba, including text, graphics, design, logos, photographs, software and other elements, is protected by applicable intellectual property laws.

Copying, reproducing, distributing or commercially using such content without appropriate authorization is prohibited.

Content belonging to Partners remains the property or under the control of its respective rights holders, subject to the rights necessary for operating Godi.ba.

Platform availability

VanillCore seeks to maintain continuous availability of Godi.ba but cannot guarantee uninterrupted access.

Temporary interruptions may occur due to:

• maintenance;
• technical issues;
• infrastructure provider failures;
• security incidents;
• force majeure;
• other circumstances beyond VanillCore’s reasonable control.

Personal data protection

Processing of personal data is governed by the separate Privacy and Personal Data Protection Policy.

Use of Godi.ba involves processing of personal data in accordance with that Policy and applicable law.

Security

Security measures applicable to the platform are described in the separate Security Policy.

VanillCore does not store users’ full payment card details or CVV/CVC codes.

Third-party links and services

Godi.ba may contain links to or integrations with third-party services.

VanillCore is not responsible for the content, availability or privacy practices of external websites and services outside its control.

Changes to these Terms

VanillCore may amend these Terms where necessary due to changes in its services, business operations, technology or applicable law.

For reservations already completed, the Terms applicable at the time the reservation was concluded shall apply unless applicable law requires otherwise.

Governing law

These Terms and contractual relationships arising from the use of and purchases made through Godi.ba are governed by the laws of Bosnia and Herzegovina and the Federation of Bosnia and Herzegovina, to the extent their application is permitted and applicable.

Nothing in these Terms limits any mandatory consumer rights granted under applicable law.

Dispute resolution

Godi.ba will seek to resolve disputes amicably through direct communication with the user.

Users may contact:

VanillCore d.o.o.
Kromolj 31
71000 Sarajevo
Email: info@godi.ba
Phone: +387 61 544 588

If a dispute cannot be resolved amicably, jurisdiction shall be determined in accordance with applicable law, while respecting mandatory consumer rights.

Final provisions

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

These Terms form an integral part of the use of and purchases made through Godi.ba.

VanillCore d.o.o.
Kromolj 31, 71000 Sarajevo, Bosnia and Herzegovina
info@godi.ba