Legal
Payment policy
Last updated: 14/09/2026
Last updated: 15.9.2026.
General Provisions
This Payment Policy governs the payment methods and procedures applicable to bookings and purchases made through the Godi.ba platform.
The platform is operated by:
VanillCore d.o.o.
Kromolj br. 31
71000 Sarajevo, Federation of Bosnia and Herzegovina
Bosnia and Herzegovina
ID No.: 4202837180003
VAT No.: 202837180003
Phone: +387 61 544 588
Email: info@godi.ba
Website: godi.ba
By completing a booking through Godi.ba, the customer accepts this Payment Policy together with the Terms and Conditions and the cancellation terms applicable to the specific service or offer.
Payment Methods
Godi.ba currently accepts card payments only for tourist services and other paid offers available through the platform.
Payments are processed through a secure online payment infrastructure provided by Moore, with Raiffeisen Bank d.d. Bosnia and Herzegovina acting as the acquiring bank.
Depending on the card and payment infrastructure available to the customer, supported card types may include Visa, Mastercard and other payment cards supported by the payment system.
Godi.ba does not accept cash payments for bookings made through the platform unless explicitly stated otherwise for a particular offer.
Currency
All prices displayed on Godi.ba are stated in BAM (Bosnia and Herzegovina Convertible Mark / KM) unless otherwise expressly indicated.
If the customer pays with a card issued in another currency, the customer’s card issuer or bank may apply its own currency conversion rate, foreign transaction fee or other charges.
Such charges are outside the control of Godi.ba and are the responsibility of the cardholder.
Booking Price and Payment Amount
Before confirming a booking, the customer will be shown the total amount payable.
The total amount may include, depending on the specific offer:
- the basic price of the selected service;
- selected additional services or extras;
- mandatory fees;
- applicable taxes and charges, where required.
The customer is given the opportunity to review the booking details and total price before initiating payment.
Unless otherwise expressly stated, Godi.ba will not charge additional fees that were not disclosed to the customer before the booking was confirmed.
Payment Authorization and Booking Confirmation
A booking is considered successfully paid once the payment transaction has been successfully authorized and Godi.ba receives the corresponding payment confirmation from its payment service infrastructure.
Completion of the payment process does not necessarily mean that the payment has been finally settled between all parties, but it constitutes confirmation that the transaction has been successfully authorized for the purposes of the booking.
Where additional confirmation from the service provider is required, the customer will be informed accordingly.
Once the booking has been successfully completed, the customer will receive a booking confirmation through the email address or other contact information provided during the booking process.
Failed or Declined Payments
A payment may fail or be declined for various reasons, including but not limited to:
- insufficient funds;
- incorrect card information;
- expired or blocked card;
- restrictions imposed by the card issuer;
- security or fraud-prevention checks;
- transaction limits;
- technical problems within the payment infrastructure;
- refusal or rejection by the card issuer or payment network.
Godi.ba does not control the authorization decisions made by the customer’s bank, card issuer, payment network or other financial institution.
If a payment fails, the booking may not be confirmed.
The availability of the selected service may be temporarily held during the checkout process, but the service is not considered booked until successful payment and booking confirmation have been completed.
Payment Confirmation
Following a successful transaction, the customer will receive confirmation of the booking and payment using the contact information provided during checkout.
Customers are advised to retain the confirmation for their records.
If the customer does not receive a confirmation after a successful payment, they should contact Godi.ba at:
info@godi.ba
+387 61 544 588
Additional Charges
Godi.ba will clearly disclose the total price and any mandatory charges applicable to a booking before payment is completed.
Godi.ba does not intentionally charge undisclosed fees after a booking has been confirmed.
However, charges imposed independently by the customer’s bank, card issuer or other financial institution — including currency conversion fees, foreign transaction fees or similar charges — are not considered fees charged by Godi.ba.
Cancellation and Refunds
Cancellation and refund conditions may differ between individual tourist services, experiences, accommodation and other offers available on Godi.ba.
The cancellation conditions applicable to a particular booking will be clearly presented during the booking and checkout process before the customer completes payment.
By completing the booking, the customer acknowledges and accepts the cancellation terms applicable to the selected offer.
Where a refund is applicable, it will generally be processed to the original payment card used for the transaction, unless otherwise required by applicable law or the payment system.
The amount of the refund depends on the cancellation conditions applicable to the specific offer.
Refund Processing
When a customer is entitled to a refund, Godi.ba will initiate the refund without unnecessary delay in accordance with the applicable cancellation terms and legal requirements.
Although Godi.ba initiates the refund, the time required for the refunded amount to appear on the customer’s account may depend on:
- the card issuer;
- the acquiring bank;
- the card network;
- the customer’s bank;
- applicable payment processing procedures.
Godi.ba cannot guarantee the exact date on which a refunded amount will appear on the customer’s account.
Cancellation by a Service Provider or Partner
If a service provider or partner cancels a confirmed booking, Godi.ba will, depending on the circumstances and the applicable terms of the offer, assist the customer with an appropriate solution.
Possible solutions may include:
- rescheduling the service;
- providing an alternative service or date;
- issuing a full refund;
- issuing a partial refund; or
- another appropriate solution agreed in accordance with the applicable terms and circumstances.
The customer’s rights will be determined in accordance with the cancellation terms applicable to the particular offer and applicable law.
Weather and Extraordinary Circumstances
Certain experiences and tourist services may depend on weather conditions, safety conditions, natural events, government restrictions or other circumstances beyond the reasonable control of the service provider.
Where such circumstances affect the delivery of a service, the applicable solution will depend on the specific offer and its cancellation or rescheduling conditions.
Depending on the circumstances, this may include rescheduling, replacement of the service, partial or full refund, or another appropriate solution.
No-Show
If a customer fails to appear for a booked service without cancelling it in accordance with the applicable cancellation terms, the booking may be treated as a no-show.
The financial consequences of a no-show, including whether any refund is available, are determined by the cancellation policy applicable to the specific offer.
Unless otherwise stated, failure to attend a booked service does not automatically entitle the customer to a refund.
Chargebacks and Payment Disputes
If a customer initiates a chargeback or payment dispute through their bank or card issuer, Godi.ba may provide the relevant transaction and booking documentation to the payment service provider, acquiring bank, card network or other authorized institution for the purpose of resolving the dispute.
Such documentation may include, where applicable:
- booking information;
- payment confirmation;
- transaction details;
- cancellation terms accepted by the customer;
- evidence of service delivery;
- communication relating to the booking.
The use of the chargeback process does not limit any statutory rights available to the customer.
Payment Security
Godi.ba takes appropriate technical and organizational measures to protect payment-related information and customer data.
Godi.ba does not store the customer’s full payment card number or CVV/CVC security code as part of its own standard booking database.
Payment information is processed through the secure payment infrastructure used for online card transactions.
Customers should never send their full card number, CVV/CVC code, PIN or other sensitive payment credentials to Godi.ba by email, telephone, chat or any other unsecured communication channel.
Additional information concerning the processing and protection of personal data is provided in the Godi.ba Privacy Policy.
Payment Questions and Complaints
For questions concerning a payment, booking or refund, customers may contact Godi.ba:
VanillCore d.o.o.
Kromolj br. 31
71000 Sarajevo
Bosnia and Herzegovina
Email: info@godi.ba
Phone: +387 61 544 588
Website: godi.ba
When contacting Godi.ba regarding a payment, customers should not include their full card number, CVV/CVC code, PIN or other sensitive payment credentials.
Changes to this Payment Policy
Godi.ba reserves the right to amend or update this Payment Policy from time to time in order to reflect changes in its services, payment infrastructure, applicable legislation or business practices.
The version applicable to a completed booking is generally the version in force at the time the booking was made, unless otherwise required by applicable law.
The current version of this Payment Policy will be made available on the Godi.ba website.
VanillCore d.o.o.
Operator of Godi.ba
Kromolj br. 31
71000 Sarajevo, Bosnia and Herzegovina
info@godi.ba